Stop staring at the ceiling!
So last week saw our little (and not so little) ones head back to school, for the first time since lockdown back in March –
So last week saw our little (and not so little) ones head back to school, for the first time since lockdown back in March –
So, this week I came across a fascinating article by Steve Morrell of Contact Babel about the ‘perennial millennial customer service dilemma’ as he put
We’ve had a ball this last week with our lovely VIP client – and we’re all set to have another one this week, when we
In last week’s FIT Matters, we took a look at some of the industries that appear to have blossomed and boomed as a direct result
Back in 2017 we took a look at the need for speed as a key driver in achieving brand loyalty through great customer experiences. At
You’d have to have been living in a very large black-out bubble not to be aware of the catastrophic impact Coronavirus has delivered to the
Well maybe not Trump himself, but his people have got something right for sure…. …and that’s the oodles of stories sprawled across the internet, of
Jeez it’s been a scorcher over this last week hasn’t it!? It’s fine for those of us who were planning to be sunning ourselves in
There are a few things that you can never accuse me of being – and not being persistent (albeit annoyingly so at times) is one
This week I’m going to be short and sweet (aren’t I always ). Seems that the home working craze is starting to wane a little –
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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