Happy International Women’s Day
As you may know, the month of March is Women’s History Month and today marks THE most special of March days this year, with International
As you may know, the month of March is Women’s History Month and today marks THE most special of March days this year, with International
So just how do we effectively identify and respond to a vulnerable customer? The 2024 report by NICE, in association with leading research company, Focaldata,
In the Fact vs Feeling debate trend experts, Exploding Topics, report that there’s been some pretty alarming news coming from the latest scientific studies about
According to the National Science Foundation, an average person has around 60,000 thoughts per day, of which 75-95% are repetitive i.e. the majority of the thoughts we had yesterday,
Your Employee Value Proposition (EVP) MUST be FIT for Purpose Fascinating article in a recent issue of Personnel Today, by Reward Gateway’s People Experience Director,
Sadly, it’s not very often we hear about great news stories when it comes to someone having received ‘remarkable’ (Purple Cow style) customer service (especially
I absolutely LOVE Dolly Mixtures – always have, always will 💖 Which is a good job really, because when it comes to MIXTURES, we’re definitely
This week I’m shining a light into the power of positive self-talk. According to the National Science Foundation, an average person has around 60,000 thoughts
Here’s our list of 21 daily disciplines to help you achieve amazing results in 2023. They say it takes 21 days to make or break
MANAGING OUR TIME WITH DIFFERENT WAYS TO SAY “NO” Use the Tape Technique for positive ways to say NO! Focus your conversation on the positives
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.