Have a break – have more than a KitKat!
It’s a short week for me this week, so this week’s post is going to follow suit… I guess I’m not the only one feeling
It’s a short week for me this week, so this week’s post is going to follow suit… I guess I’m not the only one feeling
Yesterday was National Poetry Day and BBC Breakfast trumped again in the ‘fascinating’ ratings with their feature on the power of rhythmic prose when it
During last week’s final of Britain’s Got Talent: The Champions, presenters Anthony McPartlin and Declan Donnelly suddenly silenced the proceedings to introduce ITV’s mental wellness
Having had a few really positive and vibrant weeks, both professionally and personally, I’ve been brought down with a super huge bang these last couple
I read a fascinating paper recently from Puzzel (www.puzzel.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with
I was blown away this week when I received an email from the lovely Paul Ainsworth, Editor-in-Chief of Customer Experience Magazine, who told me he
Well you know me – I like to start the New Year with a bang and what better way to grab your attention at the
Were you aware that saying things like ‘don’t worry’, ‘bear with me’ and ‘sorry to keep you waiting’ (all common phrases within frontline operations like
Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition. This week we
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