Bully For You!
I recently had coffee with a girlfriend who I hadn’t seen for a long while – and told her about my exciting venture with my
I recently had coffee with a girlfriend who I hadn’t seen for a long while – and told her about my exciting venture with my
Last week I enjoyed a fantastic day of learning & insight & sharing thoughts & ideas about what makes for a remarkable customer experience, with
It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of
The summer’s over, nights are drawing-in and Autumn is in the air – it’s that time of the year when we all need to quickly
When is Customer Service appropriate? I appreciate this may sound like a silly question so, to qualify it a little further… at what stage in
Our accountant is part of a rare group of financial experts who actually understand the challenges and tribulations of small business owners like me. He’s
Our beloved NHS receives a lot of negative press these days primarily around it’s failures to deliver adequate primary services, reduced care in key health
I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself
You know the mistake many businesses make is that they take their best customer service representative, or telesales executive, and they promote them to team
I’m a big fan of Colin Shaw (Founder & CEO of Beyond Philosophy) and I can’t think of a single article he’s written or blog
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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