Make Sure You Have The RAO Factor?
Being a brand ambassador means you have to take full responsibility, accountability and ownership for everything that you say and do on behalf of the
Being a brand ambassador means you have to take full responsibility, accountability and ownership for everything that you say and do on behalf of the
In case you didn’t know your attitude to everything that happens in your personal, professional and emotional world is the foundation upon which your success
I’ve been on the speaking circuit of late and thoroughly enjoying addressing large audiences to help them better understand how to implement those small, simple
Ever had one of those “crossroads” moments – I don’t mean the Midlands Motel type with Meg Mortimer, Benny and Sandy delivering rubbish dialogue against
I’ve just read a report that focused on how the need for speed is a key driver in the ever-changing face of the customer service
Last week we identified some of the customer service challenges we all face as technology advances, interactive and automated platforms increase and improve and our
Given the nature of what we do for a living it’ll come as no surprise to learn that we receive a lot of sales and
If you’re a regular reader of our posts you’ll know that we often talk about the essential need to improve customer loyalty to ensure they
Have you had an influx of new customers lately? Are they knocking your door down? Are your phones ringing off the hook with new business?
Apologies for the wanton sexism, but I couldn’t resist the title! On the occasions I have been into sales-focused Contact Centres, it has often crossed
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.