Managing our time with different ways to say No!
Let’s face it – we’re ALL busy and finding ways to say no can be a constant challenge! There’s NEVER enough hours in the day to get everything done we’d like to get done. We’re all doing the best we can with the resources we have available, in this moment, although sometimes, our workloads can […]
A Story About Remarkable Customer Service – from a Leading Hotel Chain
Sadly, it’s not very often we hear about great news stories when it comes to someone having received ‘remarkable’ (Purple Cow style) customer service (especially in the UK), is it? Indeed, as the studies prove, if we receive good service, we’ll tell around 5 people, whereas if we receive bad service, we’ll tell an average […]
16 ways to say NO!
MANAGING OUR TIME WITH DIFFERENT WAYS TO SAY “NO” Use the Tape Technique for positive ways to say NO! Focus your conversation on the positives / the can do’s FIRST! 1. “Yes, I can certainly look at that for you, although it will have to be in (abc timeframe) once I’ve completed this (xyz deadline) […]
Why customer service emails are like a fine wine
Let’s face it, we all know that, no matter how technologically advanced we become in this crazy AI world we live in, customers will ALWAYS want to interact with a real human being at some point, especially if their enquiry or query escalates into a ‘situation.’ And you & I also know that human interaction […]
Are you a Stretch Armstrong?
The man, the myth, the legend. For many, Stretch Armstrong still brings back many happy childhood memories Trying to see how far this large gel-filled, and quite frankly, tormented action figure would stretch was the name of the game. You only have to type Stretch Armstrong in on YouTube and you’ll find an array of […]
FIT Comes of Age on Valentines Day
We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful little company, First Impression Training Ltd and today, after a journey of relentless hard-slog, sweat and (many) tears, we have finally come […]
Hello from the FIT Apprentice
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent. New desks, new chairs, new desktops, new office supplies, a new FIT Apprentice (moi)! So what could possibly go wrong!? Ah well…… The first major hiccup on our very […]
That’s enough about me – what do you think about me?
Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. They say people will never rise above their own opinion of themselves and sadly, even […]
The dishes won’t wash themselves!
It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of those times. This is our personal story so I can vouch for each blow-by-blow stage of this unhappy tale which started back in April of this year when we purchased […]
My Husband (and Business Partner) Left Me on Valentines Day
I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many of you know, is also my business partner) has deserted me, or rather chosen to spend the […]
