Discover the book that will turn satisfied customers into raving fans...

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Hard Copy Edition

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Kindle Edition

Hi, I’m Marie Cross.

It’s happened to all of us at one point or another.

We’ve all experienced (and tolerated) mediocre customer service either because we don’t have the time or inclination to give feedback or complain or, more commonly, because we are Brits, we just accept that good is good enough when it comes to our experience of service in this country.

Well this book is going to prove that you’re WRONG!

Good is not good enough. In today’s aggressive marketplace we have to find ways to show up and stand out from our competition, especially when service is the only unique selling point that separates us.

How can Make Their Day help you?

Make Their Day is packed full of practical, useful hints, tips and ideas to help you delight your customers and turn them into raving fans of your business.

Using these techniques you’ll quickly create a strong emotional connection with customers encouraging them to become brand loyal. In turn they then refer and recommend you to others so that your customer base GROWS…and so does your BOTTOM LINE!

Who will this book work for?

Make Their Day is the perfect book for individuals and businesses who recognise the only way to separate yourself from your competition is to deliver a customer experience that differentiates you from everyone else in your industry – simple!

If you’re serious about getting that vital one-step ahead in your field, then you absolutely MUST ensure a PME (Positive Memorable Experience) for your prospects and customers through the service that you and your colleagues are delivering – because, as you now know, you’re the vital ingredient in your recipe of success.

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About the author...

Marie Cross is a customer service fanatic with over 40 years of experience and a true practitioner of her craft. Her inside story of what it takes to deliver truly remarkable customer service tells of the ridiculous ease by which YOU can achieve this – so that you too can show up and stand out in YOUR particular field.

Choose Your Edition:

Kindle Edition

Hard Copy Edition

What Our Readers Say...

Make Their Day

“Entirely Different Level”

Do you really know how to treat your customers? You may think you do but Marie Cross takes it to an entirely different level in this book. There are lots of golden nuggets on how to not only please your customers but REALLY make their day. This is based on years of experience that Marie has in training front line staff at some of the most customer-focused organisations. Read this book if you want to deliver stellar customer service!

Aarif Merali

Make Their Day

“Must Read Book”

I’ve just finished reading this excellent book by Marie Cross. This is a ‘must read’ for anyone who has a role in communicating with customers (via the telephone or face to face). An easy to read book given many fantastic tips to, not only WOWing your customers but making your role more satisfying and enjoyable.

Sue Morris

Make Their Day

“Stand Out From the Crowd”

Many businesses essentially offer the same products and services as their competitors, and it’s the way you make your customers feel that makes them come back to you. This book is the perfect way to make sure you know what to do in your business to stand out from the crowd. Lots of ideas and techniques are clearly explained so you can consider and implement each in turn. Thoroughly recommended!

Liz Baranov

Make Their Day

“Packed full of great advice”

“I’ve just read your book from cover to cover – congratulations! It’s packed full of great advice. A must read for customer service professionals, but everything in there is equally applicable to life in general, so it’s a great read for everyone!”

Susie Lotherington

Make Their Day

“A Game-Changer!”

I recently had the pleasure of reading “Make their day – Awesome Ways to Wow Your Customers”, by the wonderful Marie Cross, and I must say, it’s a game-changer for anyone in a customer-centric role. ✨

One of the aspects I particularly liked about the book is its wealth of practical examples that can be easily applied in real-world scenarios.

As Marie would say: “It ain’t rocket science, you know!” By putting yourself in the customer’s shoes, you can better anticipate their needs and exceed their expectations.

Milana Ciric


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