Little Things That Can Make A BIG Difference
No, I’m not talking about myself although us “five-foot-somethings” are useful and effective little people! I’m thinking something more along the lines of the Tesco
No, I’m not talking about myself although us “five-foot-somethings” are useful and effective little people! I’m thinking something more along the lines of the Tesco
I’m sure you’ve heard the old adage that says “What if I train my people and they all leave?” to which the tried and tested
We’re delighted to announce that FIT has become an approved reseller of the Phonecoach range of telephone role-playing equipment. Role-play is a vital ingredient in
Online Self Help options are increasingly common place in todays customer service mix – new channels and platforms offer greater opportunities for customers to transact
You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential! Our team of talented consultants have all
At the ripe old age of 53, I’m old enough to have experienced many “boom and bust” periods in the UK economy – house price
OK, I appreciate we haven’t all had a good experience of our future talent pool of leaders, movers and shakers in the guise of a
Pondering on this, as I often do in my line of work, I decided to use Google to investigate what people in UK business consider
Most of you know how passionate (some say obsessed) I am when it comes to customer service in this country – and you also know
I’ve just been on hold to the tax office for the last thirty five minutes and I have been inspired to write a blog. I
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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