Offer a Choice and Influence their Decision
Last week we identified some of the customer service challenges we all face as technology advances, interactive and automated platforms increase and improve and our
Last week we identified some of the customer service challenges we all face as technology advances, interactive and automated platforms increase and improve and our
Given the nature of what we do for a living it’ll come as no surprise to learn that we receive a lot of sales and
If you’re a regular reader of our posts you’ll know that we often talk about the essential need to improve customer loyalty to ensure they
Have you had an influx of new customers lately? Are they knocking your door down? Are your phones ringing off the hook with new business?
Apologies for the wanton sexism, but I couldn’t resist the title! On the occasions I have been into sales-focused Contact Centres, it has often crossed
No, I’m not talking about myself although us “five-foot-somethings” are useful and effective little people! I’m thinking something more along the lines of the Tesco
I’m sure you’ve heard the old adage that says “What if I train my people and they all leave?” to which the tried and tested
We’re delighted to announce that FIT has become an approved reseller of the Phonecoach range of telephone role-playing equipment. Role-play is a vital ingredient in
Online Self Help options are increasingly common place in todays customer service mix – new channels and platforms offer greater opportunities for customers to transact
You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential! Our team of talented consultants have all
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
