Customer Service lessons from the 18 Rules of Happiness

Follow the rules

If you haven’t watched this award-winning biographical film, starring the awesome Will Smith and his (then) young son Jaden, then where the hell have you been for the last 15 years!?  I think I’m on my 10th watch so far – and I’m not done yet because there are some great customer service lessons in […]

Time flies – whether you’re having fun or not!

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This week, I’ve been reminded (yet again) that there’s no time like the present – time flies and life is indeed a present, a precious gift, if you choose to savour every minute of the time you have, as this beautiful story at the end of today’s blog confirms. We know that time waits for […]

Take a leaf out of the Scousers book

John Bishop comedian

No, I’m not referring to my partner in crime, David Cross, although I will have to admit he IS just as funny as the Scouser I’m talking about today. Must be something about people from Liverpool – they just have funny bones, wouldn’t you agree? 🤣 Ex medical rep and semi-pro footballer, award-winning comedian John […]

Row, row, row your (own) boat!

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I attended a brilliant webinar recently, delivered by Simon Rickman of PEAK Performance & Potential Ltd, facilitated by the CPD Standards Office, all about this evolutionary phase of the working world we’re entering into post-COVID – and how organisations can effectively transition people back into the workplace. Simon and I concur on a number of […]

Sleeping with my boss!

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Not sure who deserves a medal the most, yet I stand tall & proud to admit I’ve been sleeping with my boss since we launched on Valentine’s Day 2001 and all in all, it’s been a blast – I mean, not many of us can own up to that sort of saucy claim now, can […]

Nowt so queer as folk…as they say up North!

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Well, we’ve all heard that old saying “the ONE thing we human beings have in COMMON is that we are all DIFFERENT” and as they say in Yorkshire…. “There’s nowt so queer as folk” When we consider the whole Diversity, Equity, Inclusion (DEI) agenda in its truest, broadest form, then our workplaces and society as a whole, still […]

Happiness is like jam…

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There is no shadow of doubt that the glorious weather we’ve been enjoying over recent weeks has definitely lifted our spirits and made us human beings so much happier – in body, mind & spirit .  There’s plenty of research out there that proves the sun’s rays are, generally, extremely good for physical and mental health.  While […]

The Only PERSON Comfortable with CHANGE is a BABY!

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  They say that change is inevitable if we wish to experience growth and the only human being totally at ease with change….is a baby I don’t think any of us can doubt that the past year has changed our work (and life) habits in immeasurable ways – many for the better, some for the […]

Are you a giver or a taker?

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I was taught from a very young age that “what you give determines what you get” and I also sussed from those early years that, in both business and life, there are those that give and there are those that take. I do believe that what goes around comes around and I also believe in […]

Robin Sharma’s 50 New Rules of Work

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You know what a sucker I am for a guru – especially a personal development guru and my new BBF is Robin Sharma, who I spoke about a few FIT Matters ago, in my Tale of Two Titans Part II blog. Best known for his international best-seller ‘The Monk Who Sold His Ferrari’ book series […]