A-Z of Customer Service

These bitesize videos are perfect for ANYONE who has responsibility for delivering a great customer experience – by ‘phone, in person, or online and they’re jam-packed with practical, helpful CX strategies, all designed to turn YOUR customers into raving fans😊

Essentially they’re all about those small things that you can SAY or DO or BE can make a BIG difference to your customers’ experience and ensure you show up & stand out as that PURPLE COW in your busy field.

Please feel free to watch each one and be sure to swipe & deploy each tip, technique or strategy into your daily conversations with customers and prospects to help YOU differentiate yourselves from your competition. Enjoy with our compliments.

A is for Attitude

B is for Brand Ambassadorship

C is for Continuous Improvement

D is for Determination

E is for Emotional Intelligence

F is for Focus

G is for Goal Setting

H is for Honesty

I is for Insight

J is for Judgement

K is for Knowledge

L is for Listening

M is for Managing Effectively

N is for Netiquette

O is for OCD

P is for Patience

Q is for Questioning

R is for Responsibility

S is for Synchronicity

T is for Training

U is for Understanding

V is for Vocality

W is for Words

X is for Xtras!

Y is for You!

Z is for Zero

Would you like to talk to us about how our services can help your business?

If you’d like a member of our team to call you to discuss your requirements personally, then please complete the form and we’ll get back to you within the next working day.
Call Back Button