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A-Z of Customer Service

These bitesize videos are perfect for ANYONE who has responsibility for delivering a great customer experience – by ‘phone, in person, or online and they’re jam-packed with practical, helpful CX strategies, all designed to turn YOUR customers into raving fans😊

Essentially they’re all about those small things that you can SAY or DO or BE can make a BIG difference to your customers’ experience and ensure you show up & stand out as that PURPLE COW in your busy field.

Please feel free to watch each one and be sure to swipe & deploy each tip, technique or strategy into your daily conversations with customers and prospects to help YOU differentiate yourselves from your competition. Enjoy with our compliments.

A is for Attitude

B is for Brand Ambassadorship

C is for Continuous Improvement

D is for Determination

E is for Emotional Intelligence

F is for Focus

G is for Goal Setting

H is for Honesty

I is for Insight

J is for Judgement

K is for Knowledge

L is for Listening

M is for Managing Effectively

N is for Netiquette

O is for OCD

P is for Patience

Q is for Questioning

R is for Responsibility

S is for Synchronicity

T is for Training

U is for Understanding

V is for Vocality

W is for Words

X is for Xtras!

Y is for You!

Z is for Zero