Recruiting the right customer service representatives
Recruiting the right customer service representatives (CSRs) is critical for any organisation, as these employees are often the frontline of your organisation and play a key role in shaping customer perceptions and satisfaction. How they communicate largely determines how a customer FEELS about your business. It makes perfect sense, therefore, that effective recruitment practices are […]
Onboarding new Customer Service team members – a best practice approach
Onboarding new customer service team members effectively is crucial for any organisation, especially when they’re in customer facing roles where first impressions matter. A well-executed onboarding process can lead to higher employee satisfaction, reduced attrition and improved customer interactions. Sadly it’s still fairly common for new customer service recruits to be “thrown in at the […]
A tale of two titans – Part 1
If you’ve never heard of Anthony (Tony) Robbins, then chances are, you’re not going to be overly interested in this week’s FIT Matters. Tony’s story is an extraordinary one – as is the man himself. He had an incredibly tough upbringing, suffering at the hands of an alcoholic mother; extreme poverty – thanks in the […]
KIND people live LONGER!
World Kindness Day was celebrated last Friday 13th November, as it is each year and although it is NOT currently a day affiliated with any religion or political movement, over 28 nations participate in this unofficial holiday and here at Team FIT, we believe it should be an EVERYDAY occurrence! KINDNESS is a human condition […]
Are you appropriately dressed?
I loved English at school – and I did very well in my O Levels (as they were called back then) in both English Language and English Literature. Perhaps that’s why, when I studied for my NLP Practitioner and then my NLP Masters, my favourite module of both programmes was LANGUAGE. They say WORDS paint […]
Wanna’ know a secret?
Last week I registered to attend an upcoming bitesize learning event, all about how to accelerate performance and development by creating a coaching culture and how to discover new, innovative ways to maintain this success through regular and consistent follow-up. I’m excited to see what the webinar will bring – I mean, I LOVE LOVE […]
FIT Comes of Age on Valentines Day
We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful little company, First Impression Training Ltd and today, after a journey of relentless hard-slog, sweat and (many) tears, we have finally come […]
Hello from the FIT Apprentice
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent. New desks, new chairs, new desktops, new office supplies, a new FIT Apprentice (moi)! So what could possibly go wrong!? Ah well…… The first major hiccup on our very […]
That’s enough about me – what do you think about me?
Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. They say people will never rise above their own opinion of themselves and sadly, even […]
My Husband (and Business Partner) Left Me on Valentines Day
I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many of you know, is also my business partner) has deserted me, or rather chosen to spend the […]
