Avoiding Burnout Amongst Frontline Staff
Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside
Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside
I’ve always been a stickler for good grammar. I loved English Language at school – it was my favourite subject. I did really well at
Because he certainly had his fair share of happiness, or so the song goes…. Happiness, happiness, the greatest gift that I possess I thank the
Who remembers Johnny Mercer and the Pied Pipers? Anybody? Nobody? Well for the purposes of this article I’m going to quote the first verse lyrics
Statistics about Statistics • 73.6% of all statistics are made up • 56.7% of all statistics have added a decimal point to appear more plausible
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” – Maya Angelou
As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout
“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that
Ok, I admit it – from time to time, I like to throw my weight around (there’s not much of me but I can pack
Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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