Introducing the FISH! philosophy into your contact centre
I’m a Piscean, so maybe that’s why I have a particular soft spot for the FISH! Philosophy and its approach to customer satisfaction, which all
I’m a Piscean, so maybe that’s why I have a particular soft spot for the FISH! Philosophy and its approach to customer satisfaction, which all
What’s the most important factor in your business? Now that’s a question. Is it… …your staff? …your location? …your customers? I bet you’re wondering what
If you’re going to make any investment in people development and training for your staff, you need to measure the resulting value, otherwise you can’t
Firstly, from all the FIT team, we wish you a very happy and prosperous new year. As we look ahead into 2015 and begin to
You’ve got to nourish and nurture your people in order to keep them! There’s a lifespan for every role in business, including customer service. Although
Recruiting customer service staff presents several unique challenges. More than anything else, customer service staff need to be a good fit with the organisation –
It’s important to have goals and targets – in business and in life – and setting meaningful Key Performance Indicators (KPIs) in the customer service
Have you seen the Facebook video of the 4 year old boy acting out an inbound customer service call? If you haven’t we’ve added a
Team leaders need to take an active part in maintaining morale – it’s not enough for them to remain isolated at their desks and assume
When you think of a treasured memory people like to have photographed, you may be thinking that there’s only so much you can do…pregnant mothers,
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.