“Adding Value” episode by Owen Froebel

Our very own Training Director, Marie Cross, is the guest within Owen Froebels “Adding Value” episode hosted by Leah Turner. Owen Froebel help business owners buy and sell Day Nurseries so they know a thing or two about what makes for a truly outstanding service culture in this unique sector. You can watch the episode […]

Trust and Transparency

Trust and transparency – that was the theme of our wonderful client’s annual Customer Conference last month, held at the equally wonderful Black Country Living Museum…. And WOW! did we experience real TRUST & TRANSPARENCY throughout the day, mingling among the crowd, getting feedback first-hand – raw and direct and truthful and unedited, exactly as […]

Shameless self-publicity post

No apologies for this shameless self-publicity post because David & I are celebrating 32 years of marriage today, 2nd Aug 2023 🥳 SO WHAT? I hear you say! Well, here’s WHY we feel this accolade is worth shouting about this week…. ✨It’s actually our 2nd marriage – for both of us! ✨We’ve worked together 24/7 […]

UK Customer Experience Awards 2023

Judging time has arrived once again and we’re delighted to confirm that, once again, our Training Director, Marie Cross, will be supporting the 2023 UK Customer Experience Awards as a judge. Organised by Awards International the UK CXA’s highlight the very best exponents of customer service in the UK. Presentations from the finalists will be […]

✨A double dose of gratitude✨

Got to sing my heart out to ‘Dreams’ at Rock Choir on Tuesday evening, while being filmed by the RfL crew, in aid of Cancer Research Race for Life’s 30th year anniversary🎵 AND had a moment with my bestie by her mulberry tree 🌳 which is about to come back into bloom (thank you Lyn 🙏), remembering […]

We’re back at Judge Club focusing on Managing Your Mindset

June 6th saw Marie returning to Judge Club this time looking at how to maintain a positive mental attitude on your customer service frontline. Session topics include; the power of positivity – why mindset matters the Inside-Out model the key ingredients of a healthy mindset your Mindset Matters toolkit – 20 quick-fixes Those very nice […]

Marie Cross is speaking at The Judge Club

Quick heads up to let you know that Marie is speaking at the next The Judge Club’s virtual live event entitled The importance of Self Care In Leading & Developing Others, next Wed 1st March 5-6pm. Marie would LOVE you to join here where she’ll be sharing the 7 Super Secrets of Self Care, to […]

Service FIT for a Queen

It was a day full of mixed emotions last Fri 9th Sep 2022 – a day filled with so much pride and joy, tinged with a day full of sadness and grief, having lost our beloved Queen just the day before. Yet what better way to celebrate Her Majesty’s unwavering devotion and commitment to #SERVICE for 70 […]

Operational Excellence Show – Leading Ladies Podcast

As part of the UK Contact Centre ‘Leading Ladies’ series our Training Director, Marie Cross, joins Marianne Rutz for Episode 109 of the Operational Excellence Show. During this podcast Marie digs deep into the industries hot topics and offers her unique advice, insights and wisdom about what it takes to be a true ‘Purple Cow’ […]

FIT team are UK Business Awards judges again!

Our two principal Directors, Marie and David Cross, are proud to be judging CX categories at this years UK Business Awards https://ukbizawards.com/ Whilst David is focusing on the Best Customer Experience category, Marie has taken up the judging role for the Maggie Colman Customer Service Award. As many of you will recall, Maggie was our valued […]

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