State of our nation – and Brexit isn’t to blame!
Having had a few really positive and vibrant weeks, both professionally and personally, I’ve been brought down with a super huge bang these last couple
Having had a few really positive and vibrant weeks, both professionally and personally, I’ve been brought down with a super huge bang these last couple
I read a fascinating paper recently from Puzzel (www.puzzel.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with
I was blown away this week when I received an email from the lovely Paul Ainsworth, Editor-in-Chief of Customer Experience Magazine, who told me he
Well you know me – I like to start the New Year with a bang and what better way to grab your attention at the
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals – the aim
We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago
A colleague of mine recently attended a Mastermind meeting – a regular get together he has (just like I have with my Mastermind Group at
If I had a pound for every time I have heard someone who has never worked with FIT say that training doesn’t work, I’d be
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood,
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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