Your Mind Matters
Most of us have been aware of the Every Mind Matters campaign for some time, although I guess its usefulness as a coping mechanism has
Most of us have been aware of the Every Mind Matters campaign for some time, although I guess its usefulness as a coping mechanism has
There’s an old saying that goes “People will never rise above their own opinion of themselves and sadly, that opinion is usually rather low” Yet
The title above is a quote attributed to the prominent writer Anaïs Nin in 1961, this maxim was better articulated by the late great Stephen
Over the past few weeks, news of the spread of the corona virus has dominated the media and the messages have been rather bleak and
I normally reserve talking about the well renowned Change Curve (a model originally developed in the 1960s by Elisabeth Kubler-Ross to explain the grieving process)
At times like this, though I’ve never actually experienced ‘times like this’ in my entire lifetime, it’s really important to be extra vigilant about who
Were you aware that saying things like ‘don’t worry’, ‘bear with me’ and ‘sorry to keep you waiting’ (all common phrases within frontline operations like
Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition. This week we
Telephone sales and appointment setting remains one of the most productive and cost-effective methods of reaching new clients for many businesses – but only if
It’s a short week for me this week, so this week’s post is going to follow suit… I guess I’m not the only one feeling
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
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