Find out how to get the very best out of yourself and your teams with some great, practical advice from one of the UK’s leading sales and service training experts.

Know your worth!

There’s an old saying that goes “People will never rise above their own opinion of themselves and sadly, that opinion is usually rather low” Yet

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The Change Curve

I normally reserve talking about the well renowned Change Curve (a model originally developed in the 1960s by Elisabeth Kubler-Ross to explain the grieving process)

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Resilience is KEY!

At times like this, though I’ve never actually experienced ‘times like this’ in my entire lifetime, it’s really important to be extra vigilant about who

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Poetry in Motion

Yesterday was National Poetry Day and BBC Breakfast trumped again in the ‘fascinating’ ratings with their feature on the power of rhythmic prose when it

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Hello... I'm Marie Cross

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