The modern word for UNCOOL – are you down with the kids?
At the risk of being out of touch and uncool we’re passionate about the spoken word, here at First Impression Training. Well, truth be told,
At the risk of being out of touch and uncool we’re passionate about the spoken word, here at First Impression Training. Well, truth be told,
I was thrilled to be asked to contribute to a very important piece of writing recently, compiled by freelance journalist Jennifer Lane on behalf of
If you haven’t watched this award-winning biographical film, starring the awesome Will Smith and his (then) young son Jaden, then where the hell have you
As we know, our energy flows to where our attention goes and it seems, EVERYONE’S attention is now focused on the phenomenon that is being
In just a season, our beloved Jurgen Klopp (Liverpool’s best ever Manager since Shankly, for the non-football fanatics among us) moved from the number #1
This week, I’ve been reminded (yet again) that there’s no time like the present – time flies and life is indeed a present, a precious
No, I’m not referring to my partner in crime, David Cross, although I will have to admit he IS just as funny as the Scouser
I attended a brilliant webinar recently, delivered by Simon Rickman of PEAK Performance & Potential Ltd, facilitated by the CPD Standards Office, all about this
Not sure who deserves a medal the most, yet I stand tall & proud to admit I’ve been sleeping with my boss since we launched
Well, we’ve all heard that old saying “the ONE thing we human beings have in COMMON is that we are all DIFFERENT” and as they say in
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.