Latest News
Trust and Transparency
Trust and transparency – that was the theme of our wonderful client’s annual Customer Conference last month, held at the equally wonderful Black Country Living
Shameless self-publicity post
No apologies for this shameless self-publicity post because David & I are celebrating 32 years of marriage today, 2nd Aug 2023 🥳 SO WHAT? I
UK Customer Experience Awards 2023
Judging time has arrived once again and we’re delighted to confirm that, once again, our Training Director, Marie Cross, will be supporting the 2023 UK
✨A double dose of gratitude✨
Got to sing my heart out to ‘Dreams’ at Rock Choir on Tuesday evening, while being filmed by the RfL crew, in aid of Cancer
We’re back at Judge Club focusing on Managing Your Mindset
June 6th saw Marie returning to Judge Club this time looking at how to maintain a positive mental attitude on your customer service frontline. Session
Marie Cross is speaking at The Judge Club
Quick heads up to let you know that Marie is speaking at the next The Judge Club’s virtual live event entitled The importance of Self
Service FIT for a Queen
It was a day full of mixed emotions last Fri 9th Sep 2022 – a day filled with so much pride and joy, tinged with
Operational Excellence Show – Leading Ladies Podcast
As part of the UK Contact Centre ‘Leading Ladies’ series our Training Director, Marie Cross, joins Marianne Rutz for Episode 109 of the Operational Excellence
FIT team are UK Business Awards judges again!
Our two principal Directors, Marie and David Cross, are proud to be judging CX categories at this years UK Business Awards https://ukbizawards.com/ Whilst David is focusing
Marie hits 4th spot in CXM Top Influencers 2021
Delighted to announce that our very own Queen of Customer Service, Marie, has been recognised as one of the UK’s top influencers in Customer Experience
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