Latest News
JAM on the sofa – Episode #1
🎬 NEW SERIES LAUNCH: JAM on the Sofa – CX Conversations That Matter Meet Julie, Adrianne and Marie – (yep…that’s where the J.A.M. comes in)
Meet The Experts – Marie Cross, First Impression Training
Are you sure you’re making a great first impression? In the run up to Christmas Marie joined Mark Stephenson, Fujifilm Product Manager, in his “Meet
Congratulations to EOTY at 2024 UKBA’s
So it was our MD, David Cross, turn to do the honours on 5th December 2024 at the Ovo Arena in Wembley. David presented the
Awards International recognition
October 2024: We are thrilled to announce that Marie has been honoured with a special award by Awards International in recognition of her eight years
“Adding Value” episode by Owen Froebel
Our very own Training Director, Marie Cross, is the guest within Owen Froebels “Adding Value” episode hosted by Leah Turner. Owen Froebel help business owners
Trust and Transparency
Trust and transparency – that was the theme of our wonderful client’s annual Customer Conference last month, held at the equally wonderful Black Country Living
Shameless self-publicity post
No apologies for this shameless self-publicity post because David & I are celebrating 32 years of marriage today, 2nd Aug 2023 🥳 SO WHAT? I
UK Customer Experience Awards 2023
Judging time has arrived once again and we’re delighted to confirm that, once again, our Training Director, Marie Cross, will be supporting the 2023 UK
✨A double dose of gratitude✨
Got to sing my heart out to ‘Dreams’ at Rock Choir on Tuesday evening, while being filmed by the RfL crew, in aid of Cancer
We’re back at Judge Club focusing on Managing Your Mindset
June 6th saw Marie returning to Judge Club this time looking at how to maintain a positive mental attitude on your customer service frontline. Session
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Great News For Frontline Teams & Leaders
84% OF most customer buying decisions are entirely EMOTIONAL…
Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.
