It's our 20th Valentine birthday 🎂 🎈

Yes, it's true. First Impression Training was formally incorporated on 14th February 2001 and that makes every Valentines Day a little more special although, this year, love is really in the a...

Marie hits 4th spot in CXM Top Influencers 2021

Delighted to announce that our very own Queen of Customer Service, Marie, has been recognised as one of Customer Experience Magazine’s CX Stars of 2021, taking 4th place in the Top 50 CX Influ...

On the sofa with Nigel Botterill

“I was over the moon to be invited to join multi award-winning entrepreneur, Nigel Botterill recently, founder of the Entrepreneurs Circle and famously known for building 9 x million-pound bus...

Maggie Colman

It is with the most unbearably heavy heart that I write to let you know that our feisty, bold and brave Elsie, aka our LC (Lead Consultant) Maggie Colman, passed away on Sun 7th June, after a drama...

Marie Cross enters list of Top 25 CX Influencers

CXM (Customer Experience Magazine) add Marie Cross as one of the UK's top CX Influencers of 2020. Straight in, for the first time, at No14 - super proud that Marie has been added to this prestigiou...

FIT win Gold at UK Business Awards

What a day we had at the 2019 UK Business Awards at the Park Plaza Riverbank, London on 8th November. A real red letter day for the FIT team who walked away with the Gold Award for Professional Ser...

FIT Finalists in 3 Award Categories

Once again the quality of our work shines out during 2019 as we’ve been shortlisted as finalists in the following prestigious awards: UK Business Awards Customer Centric Organisation (partnership e...

FIT Finalists in European Contact Centre and Customer Service Awards 2019

Delighted to announce that FIT have been selected as finalists at the 2019 European Contact Centre & Customer Service Awards. This year we've partnered with our client, Equiniti, in the category of...

We're hiring...

The FIT team are looking for a really special individual who can help us move to our next stage of growth. You'll be a high-performing, passionate and enthusiastic telephone sales consultant with p...

We're judging again in 2018!

We're delighted to announce that Marie has been invited to join the judging panel at this years UK Customer Experience Awards. Now in its incredible 9th year, the UK Customer Experience Awards has ...

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