Bitesize Training Tips

Attitudes are contagious

Attitudes are contagious

Whilst knowledge and skill are important it's our ATTITUDE that forms the foundation of our sales and service success.

The Power of Positivity

The Power of Positivity

YOU are the difference that makes the difference!

It's all in the KISS!

It's all in the KISS!

KISS your customer today 😘 - that is...Keep It Simple and Straightforward

Be a real GEM and Go the Extra Mile!

Be a real GEM and Go the Extra Mile!

84% of your customers experience is EMOTIONAL so spend some time appealing to those emotions...

Active Listening

Active Listening

Listening is NOT waiting for your turn to speak!

Delivering bad news...positively!

Delivering bad news...positively!

Delivering bad news to a customer whilst maintaining rapport at the same time

Great customer service starts with YOU!

Great customer service starts with YOU!

That's right...nothing changes until YOU change

The Power of the WIIFY!

The Power of the WIIFY!

Let your customer know the BENEFIT to them of doing as you ask

Reframe Technique

Reframe Technique

How to tell a customer they're WRONG and you're RIGHT whilst maintaining rapport

Create conversation, not interrogation!

Create conversation, not interrogation!

Use the TED Principle to get the information you need in a conversational style

The Dirty Dozen!

The Dirty Dozen!

Develop a positive language of influence and stand out from others in your field

It ain't what you say, its the way that you say it - THAT'S what gets results

It ain't what you say, its the way that you say it - THAT'S what gets results

The WAY you communicate is as vital and important as WHAT you communicate - that's what gets results!