Bitesize Training Tips
Attitudes are contagious
Whilst knowledge and skill are important it’s our ATTITUDE that forms the foundation of our sales and service success.
The Power of Positivity
YOU are the difference that makes the difference!
It's all in the KISS!
KISS your customer today 😘 – that is…Keep It Simple and Straightforward
Be a real GEM and Go the Extra Mile!
84% of your customers experience is EMOTIONAL so spend some time appealing to those emotions…
Listening is NOT waiting for your turn to speak!
Delivering bad news...positively!
Delivering bad news to a customer whilst maintaining rapport at the same time
Great customer service starts with YOU!
That’s right…nothing changes until YOU change
The Power of the WIIFY!
Let your customer know the BENEFIT to them of doing as you ask
How to tell a customer they’re WRONG and you’re RIGHT whilst maintaining rapport
Create conversation, not interrogation!
Use the TED Principle to get the information you need in a conversational style
The Dirty Dozen!
Develop a positive language of influence and stand out from others in your field
It ain't what you say, its the way that you say it - THAT'S what gets results
The WAY you communicate is as vital and important as WHAT you communicate – that’s what gets results!