Bitesize Training Tips
Attitudes are contagious
Whilst knowledge and skill are important it's our ATTITUDE that forms the foundation of our sales and service success.Read more
The Power of Positivity
YOU are the difference that makes the difference!Read more
It's all in the KISS!
KISS your customer today 😘 - that is...Keep It Simple and StraightforwardRead more
Be a real GEM and Go the Extra Mile!
84% of your customers experience is EMOTIONAL so spend some time appealing to those emotions...Read more
Listening is NOT waiting for your turn to speak!Read more
Delivering bad news...positively!
Delivering bad news to a customer whilst maintaining rapport at the same timeRead more
Great customer service starts with YOU!
That's right...nothing changes until YOU changeRead more
The Power of the WIIFY!
Let your customer know the BENEFIT to them of doing as you askRead more
How to tell a customer they're WRONG and you're RIGHT whilst maintaining rapportRead more
Create conversation, not interrogation!
Use the TED Principle to get the information you need in a conversational styleRead more
The Dirty Dozen!
Develop a positive language of influence and stand out from others in your fieldRead more
It ain't what you say, its the way that you say it - THAT'S what gets results
The WAY you communicate is as vital and important as WHAT you communicate - that's what gets results!Read more