Bitesize Training Tips

FIT Thumbnail AttitudeIsEverything

Attitudes are contagious

Whilst knowledge and skill are important it’s our ATTITUDE that forms the foundation of our sales and service success.

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The Power of Positivity

YOU are the difference that makes the difference!
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It's all in the KISS!

KISS your customer today 😘 – that is…Keep It Simple and Straightforward
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Be a real GEM and Go the Extra Mile!

84% of your customers experience is EMOTIONAL so spend some time appealing to those emotions…
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Active Listening

Listening is NOT waiting for your turn to speak!
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Delivering bad news...positively!

Delivering bad news to a customer whilst maintaining rapport at the same time
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Great customer service starts with YOU!

That’s right…nothing changes until YOU change
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The Power of the WIIFY!

Let your customer know the BENEFIT to them of doing as you ask

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Reframe Technique

How to tell a customer they’re WRONG and you’re RIGHT whilst maintaining rapport
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Create conversation, not interrogation!

Use the TED Principle to get the information you need in a conversational style
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The Dirty Dozen!

Develop a positive language of influence and stand out from others in your field
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It ain't what you say, its the way that you say it - THAT'S what gets results

The WAY you communicate is as vital and important as WHAT you communicate – that’s what gets results!