Bitesize Training Tips
Attitudes are contagious
Whilst knowledge and skill are important it's our ATTITUDE that forms the foundation of our sales and service success.Read more
Be a real GEM and Go the Extra Mile!
84% of your customers experience is EMOTIONAL so spend some time appealing to those emotions...Read more
It's all in the KISS!
KISS your customer today 😘 - that is...Keep It Simple and StraightforwardRead more
The Power of Positivity
YOU are the difference that makes the difference!Read more
How to tell a customer they're WRONG and you're RIGHT whilst maintaining rapportRead more
Listening is NOT waiting for your turn to speak!Read more
Delivering bad news...positively!
Delivering bad news to a customer whilst maintaining rapport at the same timeRead more
Create conversation, not interrogation!
Use the TED Principle to get the information you need in a conversational styleRead more
Great customer service starts with YOU!
That's right...nothing changes until YOU changeRead more
The Dirty Dozen!
Develop a positive language of influence and stand out from others in your fieldRead more
It ain't what you say, its the way that you say it - THAT'S what gets results
The WAY you communicate is as vital and important as WHAT you communicate - that's what gets results!Read more
The Power of the WIIFY!
Let your customer know the BENEFIT to them of doing as you askRead more