Bitesize Training Tips
Attitudes are contagious
Whilst knowledge and skill are important it's our ATTITUDE that forms the foundation of our sales and service success.
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Be a real GEM and Go the Extra Mile!
84% of your customers experience is EMOTIONAL so spend some time appealing to those emotions...
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It's all in the KISS!
KISS your customer today 😘 - that is...Keep It Simple and Straightforward
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Reframe Technique
How to tell a customer they're WRONG and you're RIGHT whilst maintaining rapport
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Delivering bad news...positively!
Delivering bad news to a customer whilst maintaining rapport at the same time
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Create conversation, not interrogation!
Use the TED Principle to get the information you need in a conversational style
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The Dirty Dozen!
Develop a positive language of influence and stand out from others in your field
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It ain't what you say, its the way that you say it - THAT'S what gets results
The WAY you communicate is as vital and important as WHAT you communicate - that's what gets results!
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