Fit Matters

Are you a GIVER or a TAKER?

I was taught from a very young age that “what you give determines what you get” and I also sussed from those early years that, in both business and life, there are those that give and there are th... Read More

Mind Your Language

I loved English at school – and I did very well in my O Levels (as they were called back then) in both English Language and English Literature.  Perhaps that’s why, when I studied for my... Read More

Blend it like Beckham - 7 Super Secrets of Hybrid Working

Well, it appears the New World of Work (WOW 😲) has got a lesson or two to learn from the great David Beckham, when it comes to adopting a rich and fully blended approach to business AND life. He... Read More

Robin Sharma's 50 New Rules of Work

You know what a sucker I am for a guru – especially a personal development guru and my new BBF is Robin Sharma, who I spoke about a few FIT Matters ago, in my Tale of Two Titans Part II blog. Best... Read More

Are you the EAGLE or the CROW?

Today I’m going to speak ONLY of the GOOD NEWS that’s out there and I’m going to SHUN the naysayers & the mood-hoovers. I’m going to CELEBRATE all that’s good in my life (and yours) right now and... Read More

Are YOU playing by the Leaders Rule Book?

In last week’s FIT Matters (a Tale of Two Titans Part II), I shared the insights of the guru that is Robin Sharma, author of ‘The Monk Who Sold His Ferrari’, ‘The leader Who Had No Title’ and ‘The ... Read More

A tale of two Titans - Part 2

Just as I said last week about Tony Robbins, if you’ve never heard of Robin Sharma, the other guru I want to talk about today to conclude my Tale of Two Titans, then chances are - you’re not going ... Read More

A tale of two Titans - Part 1

If you’ve never heard of Anthony (Tony) Robbins, then chances are, you’re not going to be overly interested in this week’s FIT Matters. Tony’s story is an extraordinary one – as is the man hi... Read More

Emotional Intelligence - the vital ingredient for all ages

In his book Emotional Intelligence, author Daniel Goleman suggested that EQ (Emotional Quotient) might actually be more important than IQ. Howard Gardner, developmental psychologist and crea... Read More

You DON’T have to be great to get started...

...although you DO have to get started to be great!  The New Year hasn’t started quite as we’d planned (and boy have we planned), because while David’s COVID-19 test returned negative yesterda... Read More

Being in two minds is a good thing!

As you begin the wind down this week, perhaps you’d like to reflect on this mad crazy year & begin to think about the New Year ahead – from TWO perspectives… Because being in TWO minds, especially ... Read More

A big Thank You from my Dad!

Hearing the sad news of Barbara Windsor’s passing last Thursday, got me reminiscing again about my dear old Dad… He died just a few months after being diagnosed with Alzheimer’s (NOT as a result of... Read More

Take a leaf out of Southgate's book

I mean, literally – there is much we can learn from Gareth Southgate’s just-released autobiography Anything is Possible: Be Brave, Be Kind & Follow Your Dreams and we’d do well to pay attention to... Read More

Not EVERYTHING is cancelled!

They say HOPE is everything to those who have nothing – and it seems this may well be true for some, especially at this present time with all that’s happening in the world. And I’m not just talking... Read More

Who do you think you are?

The witty Irish playwright Oscar Wilde was a genius – he had a phenomenal ability to incorporate aspects of both fantasy and realism into his works. Through thoughtful imagery and realistic dialec... Read More

KIND people live LONGER!

World Kindness Day was celebrated last Friday 13th November, as it is each year and although it is NOT currently a day affiliated with any religion or political movement, over 28 nations participat... Read More

Navigate your way through Lockdown 2.0

So here we are again – lockdown round 2 ☹ Just when we were starting to adjust to a new normal World of Work (WOW!) having picked ourselves up and dusted ourselves down, we’re now having to dig dee... Read More

Lessons from Pooh and Piglet!

I’m a big fan of T. Harv Eker, author of Secrets of the Millionaire Mind, best known for his theories on wealth and motivation, having helped over 2 million people achieve financial freedom and ste... Read More

I've got good news and bad news for you...

Well, you know me – ever the optimist and always one for focusing on the positive, rather than festering on the negative, so I’m starting this week’s FIT Matters with the GOOD NEWS…. Social Media h... Read More

Are you a Rising Resilient?

It seems RESILIENCE is the buzzword right now. We need shedloads of it, in both business AND life as we continue to navigate our way through this craaazy pandemic. I talked a lot about RESILIENCE i... Read More
1 2 3 4 5 6 7 8

Hello... I'm Marie Cross

marie-form

'...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.'

If you'd like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you'll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.