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Effective communication is a critical skill, for both business AND life. If only we’d all mastered those 4 key communication skills of READING, WRITING, SPEAKING
National Employee Appreciation Day falls on 4th March each year, so this Friday is YOUR opportunity to show YOUR staff even more love, recognition and
At the risk of being out of touch and uncool we’re passionate about the spoken word, here at First Impression Training. Well, truth be told,
If you haven’t watched this award-winning biographical film, starring the awesome Will Smith and his (then) young son Jaden, then where the hell have you
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.