Leveraging customer complaints for service improvement
In the fast-paced world of business, customer complaints are often viewed as a nuisance—a thorn in the side of otherwise smooth operations. However, savvy businesses
In the fast-paced world of business, customer complaints are often viewed as a nuisance—a thorn in the side of otherwise smooth operations. However, savvy businesses
Training vs productivity Today, let’s tackle a topic that’s crucial in today’s ever-evolving digital landscape: training staff on new technologies without sacrificing productivity. As businesses
We live and work in a world where customer expectations are higher than ever. It’s generally acknowledged that those organisations who successfully rise to the
This week is Men’s Health Week and I’m reminded of the old saying… Big boys don’t cry? Men don’t talk? Well, this year’s theme for
Understanding Causes, Impacts, and Solutions of absenteeism in the workplace I was struck by a recent headline stating that Rishi Sunak wants to strip GPs
The value of EQ in customer service cannot be overstated. Drawing from over four decades immersed in the trenches of customer service and sales, my
This week I’d like to highlight the importance of elevating mental well-being amongst our frontline brand ambassadors in the pulsing heart of customer service, where
Let’s face it – we’re ALL busy and finding ways to say no can be a constant challenge! There’s NEVER enough hours in the day
On this International Day of Happiness, ever wonder why some countries seem to be on a perpetual happiness high, while others are stuck in a
As you may know, the month of March is Women’s History Month and last Friday marked one of THE most special of March days this
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