We love Accelerated Learning
As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout
As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout
“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that
Ok, I admit it – from time to time, I like to throw my weight around (there’s not much of me but I can pack
Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something
I recently had coffee with a girlfriend who I hadn’t seen for a long while – and told her about my exciting venture with my
Last week I enjoyed a fantastic day of learning & insight & sharing thoughts & ideas about what makes for a remarkable customer experience, with
It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of
The summer’s over, nights are drawing-in and Autumn is in the air – it’s that time of the year when we all need to quickly
When is Customer Service appropriate? I appreciate this may sound like a silly question so, to qualify it a little further… at what stage in
Our accountant is part of a rare group of financial experts who actually understand the challenges and tribulations of small business owners like me. He’s
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
