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Telephone sales and appointment setting remains one of the most productive and cost-effective methods of reaching new clients for many businesses – but only if
Telephone sales and appointment setting remains one of the most productive and cost-effective methods of reaching new clients for many businesses – but only if
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals – the aim
We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago
A colleague of mine recently attended a Mastermind meeting – a regular get together he has (just like I have with my Mastermind Group at
If I had a pound for every time I have heard someone who has never worked with FIT say that training doesn’t work, I’d be
On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood,
This week we’ve decided to rest our typing fingers and invited our very good friends at PhoneCoach (www.phonecoach.com) to reach out to our readers with
Well, it’s a kind of plastic – neuroplasticity to be precise. Neuroplasticity is the ‘muscle building’ part of the brain and it’s at work throughout
WOW! What incredibly glorious weather we’ve had this week, with temperatures skyrocketing to their highest on record in the UK – and the sun has
I want to be totally honest with you this week – because you know how important that value is to me and my business. I’ve
‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’
If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.