Silence is golden – until the winners are announced
During last week’s final of Britain’s Got Talent: The Champions, presenters Anthony McPartlin and Declan Donnelly suddenly silenced the proceedings to introduce ITV’s mental wellness
During last week’s final of Britain’s Got Talent: The Champions, presenters Anthony McPartlin and Declan Donnelly suddenly silenced the proceedings to introduce ITV’s mental wellness
Having had a few really positive and vibrant weeks, both professionally and personally, I’ve been brought down with a super huge bang these last couple
I read a fascinating paper recently from Puzzel (www.puzzel.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with
I was blown away this week when I received an email from the lovely Paul Ainsworth, Editor-in-Chief of Customer Experience Magazine, who told me he
Well you know me – I like to start the New Year with a bang and what better way to grab your attention at the
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals – the aim
We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago
A colleague of mine recently attended a Mastermind meeting – a regular get together he has (just like I have with my Mastermind Group at
If I had a pound for every time I have heard someone who has never worked with FIT say that training doesn’t work, I’d be
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