About First Impression Training

First Impression Training is a people development organisation, specialising within the call and contact centre environment, wholly focused on creating positive and lasting change in the way your people interact with your prospects, customers and each other to encourage the win-win.

We're customer service, sales & leadership training specialists

We specialise in developing the talent that exists within both sales and customer service teams working in frontline operations, from the multimedia customer contact centre to the small, traditional telesales or customer service department. You benefit from our expert knowledge and direct experience of working within this unique environment.

We create and deliver uniquely designed training solutions

As we recognise that our clients are all different, a one-size-fits-all training and development solution for teams and/or leaders hardly seems appropriate in terms of matching our customers’ needs! We therefore work closely with you from the outset, to fully understand your business culture, products and services, as well as the needs of your customers.

Then we take time getting to know your people, so that we’re able to deliver a uniquely designed and tailored learning solution for the team and/or the leaders that meets both your people’s development objectives and your business goals.

We offer a wealth of experience across UK businesses

We’ve got a formidable reputation for having truly practised what we preach! All our training solutions are based on real ‘holes in hands’ experience within a broad range of organisations, so we can identify and relate to the many issues and challenges facing today’s telebusiness operations.

We don't talk strategy or theory - we believe in a ‘sleeves rolled up’ pragmatic approach, so that we make it real, for your people and your business. We’re all about delivering positive change where it matters – to the frontline!

We proactively support you to achieve 'stickability'

Upon implementation of any FIT solution, we seek to transfer our knowledge to your Leadership community - through our Management Mentoring scheme; Coaching Winners and Train the Trainer accreditation processes.

Our aim is to provide you with the independence and "know-how" to continually develop the FIT learning into business as usual, in order to achieve that ‘stickability’ factor and secure an effective return on your training investment.