Tackling absenteeism in the workplace


Understanding Causes, Impacts, and Solutions of absenteeism in the workplace I was struck by a recent headline stating that Rishi Sunak wants to strip GPs of their power to sign people off work as part of a plan to tackle what he calls the UK’s “sick-note culture”. The prime minister claims benefits have become a […]

Caring at the Core: Elevating Mental Well-being on the Frontline

FIT 45

This week I’d like to highlight the importance of elevating mental well-being amongst our frontline brand ambassadors in the pulsing heart of customer service, where every interaction can swing from delight to despair, our frontline agents stand as the first and last line of defence in the battle for customer satisfaction. Yet, in this noble […]

It’s Women’s History Month

Womens History Month

As you may know, the month of March is Women’s History Month and last Friday marked one of THE most special of March days this year, with International Women’s Day, which has been observed and celebrated as a special day for women across the globe, for more than a century. AND with Mother’s Day in […]

Happy International Women’s Day

International Womens Day 2024

As you may know, the month of March is Women’s History Month and today marks THE most special of March days this year, with International Women’s Day! I’ll be sharing my thoughts on Women’s History Month next Monday and for now, thought I’d leave you this week with (what I hope will be) an inspirational […]

Would YOU easily recognise a VULNERABLE CUSTOMER?


So just how do we effectively identify and respond to a vulnerable customer? The 2024 report by NICE, in association with leading research company, Focaldata, entitled The Changing Face of Vulnerability, considers how businesses need to find ways to overcome the complexities of identifying, and then responding to, vulnerable customers – especially given the ever […]

Do YOU have a Multigenerational Employee Value Proposition (EVP) in place?

Multi age workplace

Your Employee Value Proposition (EVP) MUST be FIT for Purpose Fascinating article in a recent issue of Personnel Today, by Reward Gateway’s People Experience Director, Chris Britton. The organisation helps companies attract, engage and retain employees, through their unified employee engagement hub, providing the best of recognition, reward, wellbeing, surveys, benefits and discounts that support […]

The very real problem of Presenteeism

Presenteeism Image

Another fascinating read from corporate wellness experts Unmind this month, with an article by Sam Musguin-Rowe, all about the cost implications and financial losses companies face when they ignore the very real problem of PRESENTEEISM – defined as “the lost productivity that occurs when employees are not fully functioning in the workplace because of an […]

7 Super Secrets from the Dragons Den

Dragon coins

It’s become a TV institution since it first arrived on our screens over 17 years ago, although for every success story on Dragons Den, there are many dozens more that have stood before the business giants in the Den and secured not a farthing of investment for their budding ventures. In some cases, it’s been […]

Effective communication is the answer for todays leaders


Effective communication is a critical skill, for both business AND life. If only we’d all mastered those 4 key communication skills of READING, WRITING, SPEAKING & LISTENING when we were taught them at an early age, we’d have all been assured of developing superior human relationships in later life, agreed? It would feel easy to […]

Employees matter EVERY day – not just on National Employee Appreciation Day!


National Employee Appreciation Day falls on 4th March each year, so this Friday is YOUR opportunity to show YOUR staff even more love, recognition and appreciation than you might usually show them, although it’s important to remember that, because employees matter, we should recognise and appreciate our staff’s contribution to the organisation’s success EVERY DAY […]

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