Mind Your Language

Marie loudspeaker

I loved English at school – and I did very well in my O Levels (as they were called back then) in both English Language and English Literature.  Perhaps that’s why, when I studied for my NLP Practitioner and then my NLP Masters, my favourite module of both programmes was LANGUAGE. They say WORDS paint PICTURES, […]

KIND people live LONGER!

World Kindness Day was celebrated last Friday 13th November, as it is each year and although it is NOT currently a day affiliated with any religion or political movement, over 28 nations participate in this unofficial holiday and here at Team FIT, we believe it should be an EVERYDAY occurrence! KINDNESS is a human condition […]

Until they buy…or die!

until they buy

There are a few things that you can never accuse me of being – and not being persistent (albeit annoyingly so at times) is one such thing! I was taught from the early days of my career that the only thing failure would not tolerate was persistence, so I guess I’ve always had a gritty […]

Double your appointments in just 15 minutes!

appointments

Telephone sales and appointment setting remains one of the most productive and cost-effective methods of reaching new clients for many businesses – but only if you have properly trained people representing your brand at the other end of the ‘phone! Many of you will know that, here at FIT, our trainers have all walked their […]

FIT Comes of Age on Valentines Day

birthday

We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful little company, First Impression Training Ltd and today, after a journey of relentless hard-slog, sweat and (many) tears, we have finally come […]

Hello from the FIT Apprentice

apprentice

On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent. New desks, new chairs, new desktops, new office supplies, a new FIT Apprentice (moi)! So what could possibly go wrong!? Ah well…… The first major hiccup on our very […]

That’s enough about me – what do you think about me?

we me

Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. They say people will never rise above their own opinion of themselves and sadly, even […]

My Husband (and Business Partner) Left Me on Valentines Day

my husband

I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many of you know, is also my business partner) has deserted me, or rather chosen to spend the […]

Would the Real Sales Lady Please Stand Up

real sales lady

Apologies for the wanton sexism, but I couldn’t resist the title! On the occasions I have been into sales-focused Contact Centres, it has often crossed my mind to ask why everyone is sitting down all the time. I’m not implying that the people are lazy, don’t get me wrong. I just think it’s odd. Personally, […]

We’re recruiting…very special trainer required

recruiting

You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential! Our team of talented consultants have all truly walked their talk, from entry level upwards within the call & contact centre industry and their collective experience spans over a hundred years – so the team really do […]