Whether you’re part of a large multi-channel call or contact centre operation or a small customer service team, we know that you’ll have only one thing in common – you’ll all be different! So you can be totally assured that here at First Impression Training we won’t attempt to treat you all the same!
Take a look at our areas of specialism below to find the one you’d be most interested in finding out a little more about. We’re very proud and passionate about the experience we have to share, having truly been there and done it and having helped and supported CUSTOMER SERVICE TEAMS, TELESALES EXECS, FRONTLINE LEADERS and TRAINERS & COACHES from across the spectrum of industry – so we’d love the opportunity to explore how we may help and support YOU too.
We can help you make positive, sustainable change in the following areas of your business:
Customer Service Teams
Empower your people to deliver great customer service and become true Brand Ambassadors on your frontlineTell Me More
Enhance the skills, behaviours and performance of your inbound or outbound telesales teamsTell Me More
Develop your Team Leaders & Managers to become the driving force in your frontline operationTell Me More
Trainers & Coaches
Build on the knowledge and skills of your Trainers & Coaches to guarantee your long-term success and return on investmentTell Me More
Click on your area of interest to find out more and read about some of our clients success stories - and then let us help YOU stay FIT for business too!