FIT Solutions

Whether you’re part of a large multi-channel call or contact centre operation or a small customer service team, we know that you’ll have only one thing in common – you’ll all be different! So you can be totally assured that here at First Impression Training we won’t attempt to treat you all the same!

Take a look at our areas of specialism below to find the one you’d be most interested in finding out a little more about. We’re very proud and passionate about the experience we have to share, having truly been there and done it and having helped and supported CUSTOMER SERVICE TEAMS, TELESALES EXECS, FRONTLINE LEADERS and TRAINERS & COACHES from across the spectrum of industry – so we’d love the opportunity to explore how we may help and support YOU too.

We can help you make positive, sustainable change in the following areas of your business:

Customer Service Teams

Customer Service Teams

Empower your people to deliver great customer service and become true Brand Ambassadors on your frontline

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Telesales Teams

Telesales Teams

Enhance the skills, behaviours and performance of your inbound or outbound telesales teams

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Team Leaders

Team Leaders

Develop your Team Leaders & Managers to become the driving force in your frontline operation

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Trainers & Coaches

Trainers & Coaches

Build on the knowledge and skills of your Trainers & Coaches to guarantee your long-term success and return on investment

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