FIT MATTERS

Find out how to get the very best out of yourself and your teams with some great, practical advice from one of the UK’s leading sales and service training experts.

Welcome to Holland

I came across a beautiful piece of writing by Emily Perl Kingsley during Mental Health Awareness Week recently, when it struck me just how poignant

Read More »

Know your worth!

There’s an old saying that goes “People will never rise above their own opinion of themselves and sadly, that opinion is usually rather low” Yet

Read More »

The Change Curve

I normally reserve talking about the well renowned Change Curve (a model originally developed in the 1960s by Elisabeth Kubler-Ross to explain the grieving process)

Read More »

Hello... I'm Marie Cross

‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’

If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.

This field is for validation purposes and should be left unchanged.

Double your appointments in just 15 minutes...

…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

This field is for validation purposes and should be left unchanged.

Would you like to talk to us about how our services can help your business?

If you’d like a member of our team to call you to discuss your requirements personally, then please complete the form and we’ll get back to you within the next working day.
This field is for validation purposes and should be left unchanged.