You DON’T have to be great to get started


…although you DO have to get started to be great! The New Year hasn’t started quite as we’d planned (and boy have we planned), because while David’s COVID-19 test returned negative yesterday, he does have a rather bizarre viral infection which has left him totally wiped out and so it seems, I shall march boldly […]

KIND people live LONGER!

World Kindness Day was celebrated last Friday 13th November, as it is each year and although it is NOT currently a day affiliated with any religion or political movement, over 28 nations participate in this unofficial holiday and here at Team FIT, we believe it should be an EVERYDAY occurrence! KINDNESS is a human condition […]

I’ve got good news and bad news for you…

good bad

Well, you know me – ever the optimist and always one for focusing on the positive, rather than festering on the negative, so I’m starting this week’s FIT Matters with the GOOD NEWS…. Social Media has been an integral part of modern society for many years now – it’s an inseparable element of our daily […]

FIT Comes of Age on Valentines Day


We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful little company, First Impression Training Ltd and today, after a journey of relentless hard-slog, sweat and (many) tears, we have finally come […]

Hello from the FIT Apprentice


On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent. New desks, new chairs, new desktops, new office supplies, a new FIT Apprentice (moi)! So what could possibly go wrong!? Ah well…… The first major hiccup on our very […]

Calm down Madam – screaming at me won’t help!

calm down

“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that problem out anyway… I’m going to have to transfer you to another department…. so I’m just going to put you on hold…. if you can just bear with me…sorry about […]

That’s enough about me – what do you think about me?

we me

Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. They say people will never rise above their own opinion of themselves and sadly, even […]

My Husband (and Business Partner) Left Me on Valentines Day

my husband

I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many of you know, is also my business partner) has deserted me, or rather chosen to spend the […]

Measuring customer loyalty = cash in the bank


If you’re a regular reader of our posts you’ll know that we often talk about the essential need to improve customer loyalty to ensure they keep coming back and spending money with you time and time again. Done well it creates a real win-win – for your customer who feels valued and enjoys the experience […]

We’re recruiting…very special trainer required


You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential! Our team of talented consultants have all truly walked their talk, from entry level upwards within the call & contact centre industry and their collective experience spans over a hundred years – so the team really do […]

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