5 Fantastic Resources for Customer Service Trainers

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This week we’ve decided to rest our typing fingers and invited our very good friends at PhoneCoach (www.phonecoach.com) to reach out to our readers with a few gold nuggets to inspire you to even greater learning success.

The lovely Mandy Stephens, Head of Sales at PhoneCoach, has listed her Top 5 online resources including the latest videos, research, infographics and news to inspire and entertain learners and trainers working in customer service.  There’s some crackers here – enjoy!

1. The First 20 Hours – How to Learn Anything
Josh Kaufman’s entertaining TEDx talk addresses the terrifying idea that it takes 10,000 hours to learn a new skill – and shows a method to get it down to 20 hours. Good news for trainers and learners alike.

2. Customer Service Training Infographic
Overview describing six ‘Exceptional Customer Loyalty Experiences’ – namely resourcefulness, courtesy, proactive service, seamless service, trustworthy service and attentiveness.

3. The Power of the Voice
Training Journal feature by David Joseph urging companies to invest in ‘the endangered art of call answering.’ Cites research that 70% of people admit making enormous assumptions about how a business operates based on the first call.

4. The Secret of Disney’s Success and Yours video
Three-minute video clip from leadership and customer service guru Doug Lipp on how Disney trains its staff to listen out for ‘themes’ in order to enhance customer service. Something to think about next time you’re talking to Mickey Mouse.

5 40 Inspirational Videos in 2 Minutes Video
Need to inspire your learners – or indeed yourself – quickly? This fun video condenses inspiring words from no less than 40 movies, apparently. Have a sweet if you can identify all of them.

Our thanks to Mandy and we hope you enjoy these resources as much as she clearly did researching them. Let us know what you think, and if you have any others we can share.

Hello... I'm Marie Cross

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