Every little helps – not for Tesco it seems!

What’s the most important factor in your business? Now that’s a question. Is it…
…your staff?
…your location?
…your customers?

I bet you’re wondering what the right answer is aren’t you? Well, you’ll be pleased to know, that it’s all of them. If you want your business to be as successful as it can be, you need to treat every aspect of your business with the same degree of care and attention.

I guess Tesco didn’t get the memo: http://www.bbc.co.uk/news/business-30881267
According to Sir Terry Leahy, the former Chief Executive, they have “eroded” customers’ trust.


When I first glanced at this story, I had to read it twice before it sunk in. Tesco – eroding customers’ trust… what? The supermarket giant? Now, they’ve been through their fair bit of criticism in the past, but their customers still love them, right? Well, Sir Terry, who was ‘credited with building Tesco into one of the World’s largest and most successful retailers’, has ‘finally broken his silence’, on the ‘crisis’. He blames the failure of leadership on his successor, Phillip Clarke (who was sacked last summer). According to Sir Terry, they have lost their reputation for low prices.

The publishing of this story is likely to damage Tesco’s reputation even further; with shoppers having to search around for low prices, they will be, and are, turning to competitors such as Asda and Lidl. How will Tesco react to another crisis? I think the more important question here is ‘how will their customers react’ to yet another blow.

All business owners need to take note of what’s happening to Tesco – one of the largest and most successful retailers. They have to remember that their customers are the reason why they’ve become so successful in the first place.

We all have to remember that without customers, we’re nothing. So in order to prosper, we need to keep them happy – always.

Hello... I'm Marie Cross

‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’

If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.

Newsletter Subscription

Simply fill in your details to claim your 12 Success Blueprints...

There are 12 Success Blueprints – FIT bulletins that are jam-packed with practical, quick and easy hints, tips and ideas to help you stay on track, keep positive and remain motivated to succeed right there on the frontline!

12 Success Blueprints

Would you like to talk to us about how our services can help your business?

If you’d like a member of our team to call you to discuss your requirements personally, then please complete the form and we’ll get back to you within the next working day.
Call Back Button