Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition.
This week we are taking the word VALUE to a whole NEW LEVEL.
I’ve recently created an online training event, which is jam packed with practical, useful & helpful CX strategies, which you & your team can now access completely FREE OF CHARGE, at a time in the working day (or evening) that suits you.
If you want to discover how to:
1) Enhance your customer experience
2) Build brand loyalty from the inside out
3) Improve operational efficiency across the organisation
…then this training is for you! CLICK HERE
In the session you’ll discover:
· How to communicate with feeling and meaning to ensure a positive memorable experience
· What we mean by a WIIFY (What’s In It For You)
· Using Positive Language – words truly are of the essence
· How to deliver bad news in a positive way (yes you really can)
· How to use UPOD to manage customer expectations AND reduce your own stress levels!
· How to WOW! in writing – the art of Netiquette
· Why Wowing is an inside job – attitude is the vital ingredient
This FREE webinar-style training will talk you through 6 simple, practical and proven customer service strategies that you can share with your frontline staff and team leaders to get you that vital step ahead of your competition. When there are other companies providing similar products and services at a similar price, it is essential that you do ALL you can to stand out from the competition, right?
Here’s the link again. 7 Ways to Wow!
You can save the link and watch it at any time.
We’ve received such fantastic feedback about the event – and I can’t wait to hear your thoughts