Your 30-minute FREE online Training Event

Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition.

This week we are taking the word VALUE to a whole NEW LEVEL.

I’ve recently created an online training event, which is jam packed with practical, useful & helpful CX strategies, which you & your team can now access completely FREE OF CHARGE, at a time in the working day (or evening) that suits you.

If you want to discover how to:
1) Enhance your customer experience
2) Build brand loyalty from the inside out
3) Improve operational efficiency across the organisation
…then this training is for you! CLICK HERE

In the session you’ll discover:
· How to communicate with feeling and meaning to ensure a positive memorable experience
· What we mean by a WIIFY (What’s In It For You)
· Using Positive Language – words truly are of the essence
· How to deliver bad news in a positive way (yes you really can)
· How to use UPOD to manage customer expectations AND reduce your own stress levels!
· How to WOW! in writing – the art of Netiquette
· Why Wowing is an inside job – attitude is the vital ingredient

This FREE webinar-style training will talk you through 6 simple, practical and proven customer service strategies that you can share with your frontline staff and team leaders to get you that vital step ahead of your competition. When there are other companies providing similar products and services at a similar price, it is essential that you do ALL you can to stand out from the competition, right?

Here’s the link again. 7 Ways to Wow!

You can save the link and watch it at any time.

We’ve received such fantastic feedback about the event – and I can’t wait to hear your thoughts


Hello... I'm Marie Cross

‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’

If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.

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Simply fill in your details to claim your 12 Success Blueprints...

There are 12 Success Blueprints – FIT bulletins that are jam-packed with practical, quick and easy hints, tips and ideas to help you stay on track, keep positive and remain motivated to succeed right there on the frontline!

12 Success Blueprints

Would you like to talk to us about how our services can help your business?

If you’d like a member of our team to call you to discuss your requirements personally, then please complete the form and we’ll get back to you within the next working day.
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