Marie hits 4th spot in CXM Top Influencers 2021

Delighted to announce that our very own Queen of Customer Service, Marie, has been recognised as one of the UK’s top influencers in Customer Experience Magazineā€™s CX Stars of 2021, taking 4th place in the Top 50 CX Influencers list, up TEN places from last year!… In celebration of this amazing achievement and as […]

It’s our 20th Valentine birthday šŸŽ‚ šŸŽˆ

First Impression Training was formally incorporated on 14th February 2001 and that makes every Valentines Day a little more specialĀ although, this year, love is really in the air as we celebrateĀ our 20th birthday. Can’t quite believe where the time has gone – doesn’t seem all that long ago we made our plans to leave corporate […]

On the sofa with Nigel Botterill

ā€œI was over the moon to be invited to join multi award-winning entrepreneur, Nigel Botterill recently, founder of the Entrepreneurs Circle and famously known for building 9 xĀ million-pound businesses from scratch. They say that to be truly successful, you need to surround yourself with other like-minded people and being part of Nigeā€™s tribe has massively […]

Maggie Colman

It is with the most unbearably heavy heart that I write to let you know that our feisty, bold and brave Elsie, aka our LC (Lead Consultant) Maggie Colman, passed away on Sun 7th June, after a dramatically sudden illness, which she was diagnosed with just 4 weeks ago & confirmed as terminal just 1 […]

Marie Cross enters list of Top 25 CX Influencers

CXM (Customer Experience Magazine) add Marie Cross as one of the UK’s top CX Influencers of 2020. Straight in, for the first time, at No14 – super proud that Marie has been added to this prestigious list of movers and shakers in the customer experience world. Real recognition of her work in helping UK business […]

FIT win Gold at UK Business Awards

What a day we had at the 2019 UK Business Awards at the Park Plaza Riverbank, London on 8th November. A real red letter day for the FIT team who walked away with the Gold Award for Professional Services against some really tough finalists and a real recognition of our culture, delivery and focus on […]

FIT Finalists in 3 Award Categories

Once again the quality of our work shines out during 2019 as weā€™ve been shortlisted as finalists in the following prestigious awards: UK Business Awards Customer Centric Organisation (partnership entry with our lovely client Equiniti) Professional Services (FIT solo entry) UK Customer Experience Awards Best Customer Experience Training Winners will be announced later in the […]

FIT Finalists in European Contact Centre and Customer Service Awards 2019

Delighted to announce that FIT have been selected as finalists at theĀ 2019 European Contact Centre & Customer Service Awards. This year we’ve partnered with our client, Equiniti, in the category of Most Effective Learning & Development Initiative. We’re particularly proud of this project having worked with the Equiniti team for almost 12 months, creating and […]

We’re hiring…

The FIT team are looking for a really special individual who can help us move to our next stage of growth. You’ll be a high-performing, passionate and enthusiastic telephone sales consultant with plenty of experience and ready to demonstrate a track record of success at selling on the ‘phone. If this job is right for […]

We’re judging again in 2018!

We’re delighted to announce that Marie has been invited to join the judging panel at this years UK Customer Experience Awards. Now in its incredible 9th year, the UK Customer Experience Awards has grown exponentially to become the biggest CX event of its kind in the world. This year it’s back with 22 all-inclusive categories […]

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