Updated Privacy Notice

The time is almost here! New GDPR privacy rules apply from 25th May 2018 so, whilst we’ve resisted the urge to run round the office screaming “We’re all doomed” we do need to update our Privacy Notice to remain within the legal requirements. If this is the kind of thing that really floats your boat […]

FIT Finalists for Business Enabler 2017

Sooooooo excited to discover that, today, the FIT team have been shortlisted as finalists in the Best Business Enabler category at the Entrepreneurs Circle 2017 Awards. What’s really cool about this recognition is that it’s specifically for our recently launched online Ultimate Customer Service Training Programme designed to help small and medium sized businesses create […]

FIT recognised for training excellence at ECCCSA 2015

Once again the FIT team are back in the limelight having successfully been shortlisted as finalists within the 2015 European Contact Centre and Customer Service Awards (ECCCSA). The category is one that lies at the very heart of all that we’re about here at FIT – Customer Service Training Programme of the Year – and is a huge endorsement […]

FIT win in 2016 UK Corporate Excellence Awards

Following months of research and judging First Impression Training Ltd has been named a winner in Wealth & Finance International’s UK Corporate Excellence Awards 2016. The ‘2016 UK Corporate Excellence’ awards were launched to acknowledge the successes and continued brilliance of companies of all sizes. Whether single office firms, or the largest of international conglomerates, these […]

FIT helps Legal & General to award success

First Impression Training are celebrating with our client, Legal & General, after they won the coveted Insurer Claims Initiative of the Year category at the Insurance Times Awards (Tuesday 2 December 2014) at Battersea Evolution. Competition for the award was fierce, as the other finalists were Ageas, Allianz – Pet Plan, AIG and Covéa Insurance. […]

Entrepreneur of The Month September 2013

Customer service training specialist, Marie Cross ofMaidstone, was named National Entrepreneur of the Month in August 2013 by Nigel Botterill, Founder of theEntrepreneurs Circle, after enjoying her two most profitable months in 12 years of trading. Marie launched First Impression Training in 2001, following a lifelong ambition to set up her own business on the […]

Marie is awarded Entrepreneur of the Month (County of Kent) for February 2013

Feeling very proud and puff-chested (for the second time since joining Nigel Botterill’s Entrepreneurs Circle in 2011) to have been awarded this prestigious award for all the great stuff we’ve been doing here at First Impression Training over the last few months to help our business survive and thrive in these challenging times! The full […]

First Impression Training is quoted as being a “Success Story” in January 2013

We all know the old adage that when times get tough, the tough get going – and that’s exactly what we’ve done here at First Impression Training! And our hard-graft hasn’t gone unnoticed of late – we were quoted as being one of Nigel Botterill’s Entrepreneurs Circle members’ success stories on 31st January 2013! Proud […]