Marie hits 4th spot in CXM Top Influencers 2021

Delighted to announce that our very own Queen of Customer Service, Marie, has been recognised as one of the UK’s top influencers in Customer Experience Magazine’s CX Stars of 2021, taking 4th place in the Top 50 CX Influencers list, up TEN places from last year!…

In celebration of this amazing achievement and as a thank you to all our lovely loyal FIT supporters, we’re giving you the chance to claim a FREE copy of Marie’s bestselling book ‘Make Their Day: Awesome Ways To Wow Your Customers’ to download on your Kindle.

Marie CX Star

Or, if you’d prefer a paperback copy – you can SAVE 50% with FREE P&P and bag yourself a personally signed copy for just £5!

‘Make Their Day’ tells the inspiring story of Marie’s 40 + year career in the CX industry – and is jam packed with practical, useful hints, tips & ideas that your frontline staff can apply IMMEDIATELY, to help YOUR organisation show up & stand out from YOUR competition.

It’s THE perfect lockdown read to ensure you WOW your customers and Make Their Day – every day!

You can get your copy here https://firstimpression.traini…

Hello... I'm Marie Cross

‘…and I’d love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.’

If you’d like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you’ll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.

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Simply fill in your details to claim your 12 Success Blueprints...

There are 12 Success Blueprints – FIT bulletins that are jam-packed with practical, quick and easy hints, tips and ideas to help you stay on track, keep positive and remain motivated to succeed right there on the frontline!

12 Success Blueprints

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