Are You A Fool?


“Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.” (Otto Von Bismark) I love this quote and it’s so true, especially in the world of customer service. Considering the wealth of research that has been carried out about customer service both in the US and the UK […]

Ladies and Gents – a round of applause for our new apprentice

apprentice board

The FIT team have just got a little bigger (no, not by eating too many mince pies at Christmas!) but by hiring their new Apprentice… ..which is me! My name is Ellyse, I’m 16 and I am from Detling, near Maidstone in Kent. I am ecstatic to be David and Marie’s Apprentice – already I […]

NEWSFLASH! The FIT Team are speaking up…..

news flash

OK, if you know the team at First Impression Training well, you’re now likely thinking “WHAT? the FIT guys never STOP speaking up…. …..about their passion for helping us become better than we are already! …..about their obsession with us all striving for service excellence! …..about their insistence that we all recognise our frontliners as […]

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