You DON’T have to be great to get started
…although you DO have to get started to be great! The New Year hasn’t started quite as we’d planned (and boy have we planned), because while David’s COVID-19 test returned negative yesterday, he does have a rather bizarre viral infection which has left him totally wiped out and so it seems, I shall march boldly […]
KIND people live LONGER!
World Kindness Day was celebrated last Friday 13th November, as it is each year and although it is NOT currently a day affiliated with any religion or political movement, over 28 nations participate in this unofficial holiday and here at Team FIT, we believe it should be an EVERYDAY occurrence! KINDNESS is a human condition […]
Are you as resilient as Rob’s Trunki?
I’m entering my 2nd week in quarantine, having spent 10 glorious days at my sister’s place in Spain, lapping up the sun’s rays; enjoying some scrummy tapas; drinking sangria and wandering along the beautiful beaches of Caceres, Sotogrande and Marbella… A-M-A-Z–I-N-G! I had a shed-load of R&R while I was there and David and I […]
Klopp would NEVER put his fans before his players – and neither should YOU!
Putting your customers’ needs before your employees needs is BONKERS, right? I mean, a football manager would NEVER put his fans’ physical or emotional wellbeing ahead of their players, would they? Any half decent football manager knows that their player’s needs and requirements have to take priority, if their players are going to fulfil the […]
You CAN have your cake and eat it too!
I watched a fascinating vodcast on the BBC Ideas site last week, by author & podcaster Bruce Daisley, all about the role of the office moving forward and whether office life, such as that which existed in the classic call centre environment pre-lockdown, would ever be the same again once this pandemic is history and […]
It’s not just the gardening industry that’s blossoming!
In last week’s FIT Matters, we took a look at some of the industries that appear to have blossomed and boomed as a direct result of this unprecedented pandemic the world has experienced over the last 6 months – and there’s even been shiny new sectors that have emerged out of nowhere, such as the […]
The Coronavirus pandemic has been a really, really good thing for some industries
You’d have to have been living in a very large black-out bubble not to be aware of the catastrophic impact Coronavirus has delivered to the Universe over the last 5+ months. Indeed, it’s brought the world to a complete standstill at worst and to a very large pause at best. As a result, there are […]
Working remotely during the Covid Pandemic – 6 Golden Rules to follow
This week I’m going to be short and sweet (aren’t I always ). Seems that the home working craze is starting to wane a little – perhaps it’s not quite the panacea we thought it might be with many starting to feel a little frayed around the edges. So hopefully this week’s FIT Matters will help rebalance […]
Strictly speaking, are you an Ann Widdecombe or a Kelvin Fletcher?
Running a successful customer service operation that’s frontlined by a top-notch team, whose prime focus is on ensuring a world-class 10/10 experience for its customers, is a lot like learning how to dance… Before you can Cha-Cha-Cha and Foxtrot your way around the dancefloor, you need to learn the steps. While there are exceptions to […]
Are you a Stretch Armstrong?
The man, the myth, the legend. For many, Stretch Armstrong still brings back many happy childhood memories Trying to see how far this large gel-filled, and quite frankly, tormented action figure would stretch was the name of the game. You only have to type Stretch Armstrong in on YouTube and you’ll find an array of […]
