EQ in customer service – 10 ways to apply it
The value of EQ in customer service cannot be overstated. Drawing from over four decades immersed in the trenches of customer service and sales, my journey from the frontline to becoming a seasoned expert has been both a personal and professional. During that time I’ve repeatedly observed the transformation of UK customer service from mere […]
Caring at the Core: Elevating Mental Well-being on the Frontline
This week I’d like to highlight the importance of elevating mental well-being amongst our frontline brand ambassadors in the pulsing heart of customer service, where every interaction can swing from delight to despair, our frontline agents stand as the first and last line of defence in the battle for customer satisfaction. Yet, in this noble […]
International Day of Happiness – who tops the leaderboard?
On this International Day of Happiness, ever wonder why some countries seem to be on a perpetual happiness high, while others are stuck in a vibe-check crisis? Thanks to the latest scoops from the ‘Mental State of the World’ report and the ‘Global Happiness Ranking’, we’ve got the insider info on who’s topping the charts […]
It’s Women’s History Month
As you may know, the month of March is Women’s History Month and last Friday marked one of THE most special of March days this year, with International Women’s Day, which has been observed and celebrated as a special day for women across the globe, for more than a century. AND with Mother’s Day in […]
Happy International Women’s Day
As you may know, the month of March is Women’s History Month and today marks THE most special of March days this year, with International Women’s Day! I’ll be sharing my thoughts on Women’s History Month next Monday and for now, thought I’d leave you this week with (what I hope will be) an inspirational […]
The Power of Positive Self-Talk
According to the National Science Foundation, an average person has around 60,000 thoughts per day, of which 75-95% are repetitive i.e. the majority of the thoughts we had yesterday, are the ones we will have again today – and will have again tomorrow. Which is a little worrying, given that our thoughts drive our feelings, which drive our behaviour, […]
The power of positive self-talk
This week I’m shining a light into the power of positive self-talk. According to the National Science Foundation, an average person has around 60,000 thoughts per day, of which 75-95% are repetitive i.e. the majority of the thoughts we had yesterday, are the ones we will have again today – and will have again tomorrow. […]
21 daily disciplines for an AMAZING 2023
Here’s our list of 21 daily disciplines to help you achieve amazing results in 2023. They say it takes 21 days to make or break a habit – in fact research proves that it takes 66 days to fully embed the new habit AND, depending on the size and tenure of the habit, it can […]
Dust if you must!
For those who know me well, you’ll know I’m a MASSIVE fan of Robin Sharma, one of the world’s top leadership experts, who has sold more than 15 million books across 96+ nations, including the #1 bestsellers The Monk Who Sold His Ferrari; The Leader Who had No Title and The 5am Club. The man […]
Happiness vs Success: Chicken or Egg
When it comes to the Happiness vs Success debate I’ve been a massive fan of Dr Rangan Chatterjee, best known for his TV show Doctor In The House and resident GP on BBC Breakfast, for many years. I love his philosophy for life, which talks about the intrinsic link between HAPPINESS and HEALTH…“When we are […]
