Latest News
It’s our 20th Valentine birthday 🎂 🎈
First Impression Training was formally incorporated on 14th February 2001 and that makes every Valentines Day a little more special although, this year, love is really
On the sofa with Nigel Botterill
“I was over the moon to be invited to join multi award-winning entrepreneur, Nigel Botterill recently, founder of the Entrepreneurs Circle and famously known for
Maggie Colman
It is with the most unbearably heavy heart that I write to let you know that our feisty, bold and brave Elsie, aka our LC
Marie Cross enters list of Top 25 CX Influencers
CXM (Customer Experience Magazine) add Marie Cross as one of the UK’s top CX Influencers of 2020. Straight in, for the first time, at No14
FIT win Gold at UK Business Awards
What a day we had at the 2019 UK Business Awards at the Park Plaza Riverbank, London on 8th November. A real red letter day
FIT Finalists in 3 Award Categories
Once again the quality of our work shines out during 2019 as we’ve been shortlisted as finalists in the following prestigious awards: UK Business Awards
FIT Finalists in European Contact Centre and Customer Service Awards 2019
Delighted to announce that FIT have been selected as finalists at the 2019 European Contact Centre & Customer Service Awards. This year we’ve partnered with our
We’re hiring…
The FIT team are looking for a really special individual who can help us move to our next stage of growth. You’ll be a high-performing,
We’re judging again in 2018!
We’re delighted to announce that Marie has been invited to join the judging panel at this years UK Customer Experience Awards. Now in its incredible
Updated Privacy Notice
The time is almost here! New GDPR privacy rules apply from 25th May 2018 so, whilst we’ve resisted the urge to run round the office
Double your appointments in just 15 minutes...
…by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.
Great News For Frontline Teams & Leaders
84% OF most customer buying decisions are entirely EMOTIONAL…
Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.