FIT Finalists in European Contact Centre and Customer Service Awards 2019

Delighted to announce that FIT have been selected as finalists at the 2019 European Contact Centre & Customer Service Awards.

This year we’ve partnered with our client, Equiniti, in the category of Most Effective Learning & Development Initiative.

We’re particularly proud of this project having worked with the Equiniti team for almost 12 months, creating and delivering their culture change programme at the Customer Service Centre in Kings Norton, Birmingham. Results have been outstanding and the Equiniti team have transitioned the programme into their business-as-usual process.

Competition will be tough and we’re rubbing shoulders with the great and the good in the customer service world across Europe. Finalists include international brands Aldi, Estee Lauder, HSBC, Microsoft, Panasonic, Orange, Ralph Lauren and Formula 1. Organisations represented from 24 countries across Europe including Germany, Greece, Ireland, Netherlands, Poland, Portugal, Russia, Spain and the UK.

Face-to-face site visits and presentations take place in September and October to an expert panel of judges who will determine the Gold, Silver and Bronze winners. The winners will be revealed at an extravagant Awards Evening on Tuesday 26 November 2019 at Evolution in London’s Battersea Park in front of over 1200 industry professionals from across Europe.

Now in its 19th year, the ECCCSAs have seen significant year on year growth in entries and attendance at the Awards Evening in recent years, and is set to be the largest gathering of industry professionals in Europe ever.

To see the full list of this years finalists visit

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