Don’t forget your star performers
You’ve got to nourish and nurture your people in order to keep them! There’s a lifespan for every role in business, including customer service. Although we know it’s inevitable that staff will eventually move on, you need to make sure that your very best staff stay with you for the long term. That’s why you […]
NEWSFLASH! The FIT Team are speaking up…..
OK, if you know the team at First Impression Training well, you’re now likely thinking “WHAT? the FIT guys never STOP speaking up…. …..about their passion for helping us become better than we are already! …..about their obsession with us all striving for service excellence! …..about their insistence that we all recognise our frontliners as […]
