Online customer service training for corporate organisations
Want to stop hit and miss service on your frontline?
Are you struggling with…
- Inconsistent service standards and rising escalations?
- Morale taking a hit on your frontline causing attrition issues?
- Winning and maintaining customer loyalty?
FIT’s Ultimate Customer Service Training Programme can help!
Helping large organisations build consistency in customer service
FIT helps customer service teams to:
Grow your people. Delight your customers. Increase loyalty to your brand.
Our online CPD-accredited Ultimate Customer Service Training Programme is uniquely designed to:
- Set best practice customer service in place from the outset – ideal for new starters
- Help your Brand Ambassadors continue to deliver service excellence, forever
- Enhance your customers' experience in every interaction, whatever the communication channel
- Improve operational efficiency on your frontline, combining speed with trust
- Increase your customer satisfaction scores, Trustpilot reviews, NPS ratings and more!
- Decrease complaints, conflicts and difficult conversations your people face, immediately
The end result?
Happy employees = happy customers = a happy and financially healthier business
What's included?
Over 45 years' experience
21 learning modules
64-page interactive workbook
18 hours' CPD learning
5 team coaching sessions
12-month renewable licence
Trusted by...
What our customers say
“This has had such a positive impact on my team and never before have they come away so motivated after their training.
Good customer service is a key success factor to any business and investing in your front of house team is as important as investment in any other department!”
Charlotte Covell, Managing Director, Virbac UK
Emma Mills: Managing Director, MiPA
“This new multi-media CX training programme they’ve created is the perfect ‘FIT’ for any frontline customer service operation, who’s looking to enhance their Customer’s Experience and increase Employee Engagement.”
Paula Prior: Sales Operations Support Manager, Fujifilm UK
Want a taster?
Here’s a FREE training module for you to enjoy…it’s all about Managing Difficult Conversations.
Here we share a clever little 1% strategy, which can make a 100% difference to your customer’s experience when faced with these tricky scenarios, ensuring conversations remain calm and confident, even at the most challenging times.
Book your free, no-obligation clarity call
If you are looking to improve customer service training without disrupting operations, a short conversation can help you find the right approach.
We will explore your current challenges and show how our online learning can support your teams and improve CX.
Our FIT guarantee
We stay focused on your results, not just delivery.
That is why we back our UCSTP with clear service guarantees:
- If performance does not improve within 30 days, we provide additional coaching at no extra cost
- If consistency across teams does not improve, we will support you in building clear playbooks
- If you need additional support along the way, we are there with you
And for complete peace of mind, we offer a 90-day money-back guarantee.
Get in touch with FIT
It’s time to work towards CX that sets you apart from your competition… let’s talk!