Thanks so much for joining me on the EC
"Creating Amazing Customer Service" workshop
If you’re eager to make a significant difference to your customer service culture then I’d like to invite you to enjoy a free taster of one of our most popular training modules – it’s part of our “Managing Difficult Conversations” series entitled the ‘Tape Technique’.
The Tape Technique focuses on those situations when we have some bad news to share with a customer or colleague – it’s a clever little strategy that uses reverse psychology by focusing on the good news FIRST whenever we’ve got a little bit of bad news to deliver.
Do feel free to share this great little strategy with your colleagues and team members.
Click on the video to watch now
Click on the video to watch now
The Tape Technique is just one topic covered in our 21 module “Ultimate Customer Service Training Programme” designed, specifically, for small business teams like yours.
You can find out more about this unique programme using the following link:
https://learn.customerservice.store/register/full-access/
Be quick though because we’re offering a ‘one-off’ lifetime licence of the UCSTP for EC members who joined us at the ‘Creating Amazing Customer Service’ workshop for just £252 inc.vat per person.
This very special offer expires Friday 13th June – be sure you don’t miss out! as the UCSTP will revert to it’s usual £497 fee after this date.
Of course, if you have any questions, do feel free to email me directly at fit@firstimpressiontraining.co.uk and I’ll be delighted to help.
Wishing you much service success in the meantime,
Marie x