If you're guilty of saying these phrases:

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  • Sorry to keep you waiting
  • I hear what you’re saying but…
  • Don’t worry, it shouldn’t be a problem
  • Sorry about that
  • Bear with me
  • No problem/ no worries
  • Leave it with me
  • I’m afraid he’s in a meeting/
    not available right now
  • I’ll get back to you ASAP/ in 5 mins/ straightaway
  • You’ve come through to the wrong department
  • Unfortunately I don’t deal with that
  • The problem is…

Here's a guide on what you SHOULD be saying instead