THE DIRTY DOZEN
If you're guilty of saying these phrases:
- Sorry to keep you waiting
- I hear what you’re saying but…
- Don’t worry, it shouldn’t be a problem
- Sorry about that
- Bear with me
- No problem/ no worries
- Leave it with me
- I’m afraid he’s in a meeting/
not available right now - I’ll get back to you ASAP/ in 5 mins/ straightaway
- You’ve come through to the wrong department
- Unfortunately I don’t deal with that
- The problem is…